While AI has proven itself to be useful and full of potential, it is wiser to proceed with caution and not completely depend on it, especially when it comes to customer support. Yes, hiring human support teams can mean more expenses than a chatbot program, but while robots can automate the entire process and handle simple queries with more efficiency, they still cannot deal with problems that require a more human touch.
Shadow IT is the term used for personal technologies (BYOD), applications, and software or services supported by a third-party service provider, instead of an organization’s IT provider or technology department. Over the past several years, Social, Mobile, Analytics and Cloud (SMAC) technologies have been core drivers of innovation (and disruption).